Online ordering is now normal to many consumers in several key sectors – for Books, Amazon is the first destination for many people, for music, iTunes has substantial market share and anyone who has bought a house recently is sure to have visited Prime Location or Right Move. Over time, more and more sectors will witness their revenues being equally divided between retail stores and online ecommerce sites.
In a tough economy it is good strategic management to seek growth opportunities and new routes to market. The “early adopters” of ecommerce, such as Tesco and Booker are demonstrating that there is a clear opportunity to drive revenues through online trading. Now is an ideal time for other wholesale operators to seriously consider establishing an online ecommerce presence and promoting it as an additional offering to customers.
For retailers and caterers who are short of time, the ability to order goods at any time of the night or day is certainly attractive and also increases the window of time that they can shop. Equally, for professional business users who usually have frequent access to PCs during working hours, online ordering is the most straightforward and convenient way to shop and is likely to already be in place in their businesses for the purchase of stationery, office equipment and IT.
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